Retired Director of Global Training, Apple

Lucy Carter recently retired as the Head of the Education Division for  In that role, Lucy was responsible for the development of the K-12 and Higher Education market, products and services.

Lucy also served as Director of Apple Global Training for many years.  In that role she was responsible for the development and delivery of sales, product, technical and customer training and communications. Her target audience included over 300,000 people in Apple’s direct sales forces, retail stores, iPhone carriers and channel partners worldwide.  For her innovative work at Apple and throughout her career, Lucy was awarded a Lifetime Impact Award by The Maisie Institute at the Learning 2007 Conference.

Lucy also worked for Apple, Inc. from 1984-1996 where she was Director of Learning Market Development responsible for learning market investments, products, alliances and technologies. Before that role, Lucy served as Director of Worldwide Performance Systems. Under her direction, Apple developed and implemented ARPLE, Apple’s worldwide performance support system, the first just-in time learning technology developed for knowledge workers. She was also responsible for the customer research and competitive analysis groups and managed Apple’s video and TV services. Before assuming this role, Lucy held a variety of sales and management positions in Apple’s field organization.

Lucy holds a bachelor’s degree in educational psychology from the University of Tennessee and has done post-graduate work in art.