Platform Features

Multi-Channel Content Delivery

White-labeled texting, email, social, web and native OS content delivery channels

Experience Management

Design, build and trigger customer story arcs of engagement

Data Collection and Management

Over 70 metrics monitored in real time per SmartStory including individual user behavior

Content Management

Host and manage video, image, text, and PDF assets for use across all channels

Data Insights and Reporting

Custom data visualization and insights per program

Voice of Customer

Forms, polls, and “like” mechanisms to collect and respond to user feedback

SmartStory Analytics Examples